Refund Policy

Last updated: September 2026

We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Returns

We accept returns within 7 days of delivery if the product is unopened and in its original packaging. To initiate a return, contact us via WhatsApp or email.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.

Non-Returnable Items

• Opened or used products
• Products damaged due to misuse
• Items purchased on sale or promotion

Refund Process

Once your return is approved, refunds will be processed within 5-7 business days to your original payment method.

Contact Us

For any return or refund queries, contact us at hello@shopketohub.com or WhatsApp.